With our constant stream of emails, voicemails, meetings, conference calls, pages, faxes and so on, it is a minor miracle that any of us can accomplish anything. With our Blackberrys surgically implanted into our hands, our time is sliced so thinly that we never have the focused time to develop the big-picture perspective required for an action plan, let alone the time to execute it.
"Daily routines, superficial behaviors, poorly prioritized or unfocused tasks leech managers' capacities—making unproductive busyness perhaps the most critical behavioral problem" in business today, contend Heike Bruch and Sumantra Ghoshal in their book A Bias for Action.
For so many of us—whether CEOs for major corporations, small business owners or soloentrepreneurs – there is a fundamental disconnection between knowing what should be done and actually doing it. Calling this disconnection the "knowing-doing gap," Stanford University researchers Jeffrey Pfeffer and Robert Sutton pose the question: "Why does knowledge of what needs to be done frequently fail to result in action or behavior consistent with that knowledge?"